The Basket

Refund Policy

If you have a genuine reason for wanting to return your item, please email bristolsu-shop@bristol.ac.uk in the first instance, or call 0117 3318617 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging within 14 days of receipt. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

The garment has been worn (unless there is a provable quality issue)
The garment has been proven to be deliberately damaged.
The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised.

All refunds will be issued by ubushop.co.uk In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.