Exchange and Return Policy
Returns and exchanges
If you have a genuine reason to return/exchange your item, please email us at firstname.lastname@example.org, to tell us the reasons why the item is to be returned. Your item must be returned unworn/unused, and in the original packaging within 28 days of receipt.
For all purchases in December, we will accept returns and exchanges until end of January.
You must pay for the cost of the return, it must be sent by recorded delivery, and you should keep your receipt as proof of postage.
We will not accept returns in the following cases:
- The item has been worn (unless there is a provable quality issue)
- The item has been proven to be deliberately damaged.
- The item is personalised
All refunds will be issued by bristolsushop.com. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.
Please note, that we will only refund the value of the goods returned to us, shipping fee won't be refunded.
For postal returns/exchanges, please use the following address:
The Basket, Richmond Building, 105 Queens Road, Bristol, BS8 1LN
You can also return or exchange your item at our collection point at the same address on any Thursday, 10am - 4pm. Other days/times are also possible, but you'll need to contact us prior coming to SU to arrange a date and time slot for your return or exchange.