Exchange and Return Policy

Returns and exchanges

If you have a genuine reason to return/exchange your item, please email us at, to tell us the reasons why the item is to be returned. Your item must be returned unworn/unused, and in the original packaging within 28 days of receipt.

For all purchases in December, we will accept returns and exchanges until end of January.

You must pay for the cost of the return, it must be sent by recorded delivery, and you should keep your receipt as proof of postage. 

We will not accept returns in the following cases:

  • The item has been worn (unless there is a provable quality issue) 
  • The item has been proven to be deliberately damaged. 
  • The item is personalised

All refunds will be issued by In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.

Please note, that we will only refund the value of the goods returned to us, shipping fee won't be refunded.

For postal returns/exchanges, please use the following address:

Bristol SU Shop, Richmond Building, 105 Queens Road, Bristol, BS8 1LN

You can also return or exchange your item at our collection point at the same address within shop opening hours, Monday to Friday, 10am - 4pm.